“Invalid username or password” is almost always a typo or an expired line — not a broken service. Here’s the checklist.
Fix It
- Copy-paste, don’t type — get the Server URL, Username and Password from our WhatsApp message and paste them. One stray space breaks login.
- Check the server URL format — it must be exact, e.g.
http://server.example.tv:8080— no trailing slash, correct port. - Check your subscription is active — expired lines show as login errors. Message us on WhatsApp with your username and we’ll check instantly.
- One device at a time — logging in on a second device while the first is streaming can lock the line. Close the app on the other device and retry.
- Reinstall the app — corrupted app data causes phantom login failures; fresh install + fresh login fixes it.
Still Stuck?
Send us a screenshot of the exact error on WhatsApp — we’ll have you watching in minutes.