A blank or wrong TV guide (EPG) is annoying but easy to fix. Work through these steps.
Fix It
- Wait 10 minutes after first login — the EPG downloads in the background on first run. This alone fixes most “empty guide” reports.
- Force-refresh the EPG — Smarters Pro: Settings → EPG → Clear EPG cache, then reload. TiviMate: Settings → EPG → Update.
- Check the EPG URL — if your app lets you set a custom EPG source, make sure it matches the one we sent you (message WhatsApp for the current URL).
- Match the time zone — set your device/app time zone to Asia/Dubai (GMT+4). A wrong zone shifts every programme.
- Reinstall the app — last resort: uninstall, reinstall, log in fresh, wait 10 minutes.
Notes
- EPG covers major channels — tiny regional channels sometimes have no guide data, and that’s normal everywhere.
- During DST changes in other countries, some international channels’ guides shift by an hour for a few days.